The objective of the Grievance Cell at TSC is to develop a responsive and accountable attitude among all the stakeholders for maintaining a harmonious atmosphere. On the basis of the complaint, the grievance redressal system takes prompt action to resolve the grievances punctually and lawfully.

Any individual or a company can raise the complaint through any means, however we encourage to put up the complaint in writing wherever possible.

Grievances at the highest level are handled by Chief Vigilance Officer (CVO) :  

Name: Dr J. V. Rao
Designation: CEO
Email: ceo@texskill.in
Tel: +91 11 4353 6357

Grievances of Training Providers, Assessment Agencies, Trainers, Assessors, and Master Trainers and Master Assessors

1. First Complaint is to be submitted to Mr. Arjun Singh, Head Administration at admin@texskill.in
2. The complaint will be handled and disposed of within a period of 1 month.
3. In case of delay or not getting a satisfied revert, the second level of contact is Dr. Vijay Yadav, Director (Operations) at vijay@texskill.in
4. At this stage the complaint shall be disposed off in a period of 15 days from the date of submission.
5. In case the complainant is still not addressed to or the complainant is not satisfied with the revert, Dr. Swapna Mishra, Director (C&T) may be contacted at director@texskill.in
6. In all the points of contact, the complainant can also seek personal meeting related to his complaint.
7. Any kind of complaint can also directly be submitted to the CVO

Grievances of Students studying in the various institutions /universities affiliated with TSC

1. First point of submission of complaint would be the concerned Institution. The complaint can be submitted to the Principal or Head of that institution
2. The concerned complaint would have to be disposed of in a period of 1 month by the concerned institution or university
3. In case the student is not satisfied or the complaint is related to the Institution or University itself, then the complaint can be submitted to Mr. Arjun Singh, Head Administration at admin@texskill.in
4. The complaint would be addressed to in a period of 15 days.
5. In case not satisfied, the student can then submit complaint to Dr. Swapna Mishra Director (C&T) at director@texskill.in
6. The complaints can also directly be submitted to the CVO

Grievances of TSC employees

a) For protection of women employees against harassment at workplace, a committee, as per the direction of the Hon’ble Supreme Court has been constituted, as per following details;

     a) Dr. J.V. Rao- CEO
     b) Dr. Swapna Mishra- Director (C&T)
     c) Dr. Vijay Yadav- Director (Operations)
     d) Mr. Jayaraman- Legal Counselor/Third party Arbitrator
     e) Ms. Aafreen – Convener

b) For other employees, the following grievance handling mechanism would prevail;

1. First complaint can be submitted to Mr. Arjun Singh, Head Admin at admin@texskill.in
2. Next level for submission of complaint would be Dr. Swapna Mishra -Director (C&T) director@texskill.in
3. Not satisfied with the reverts, the employees are free to contact Dr. J.V. Rao, CEO at ceo@texskill.in
4. The complaints can also directly be submitted to the CVO

Note: The POSH and Grievance redressal Committee will report to Chairman Textile Sector Skill Council.